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| Terms and Conditions |
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Please read the following terms carefully, as by ordering you
agree to all of the terms and procedures stated on this website.
In order to be fair and consistent with all customers, no exceptions
will be made to any of the following.
Contacting
Us
If you need to contact
us for any reason, please send an email to admin@bluemantis.co.uk
In order to ensure that
all
communication is organised and stored appropriately, this is the only
accepted means of communication.
Please do not
use any other
means of contact, including personal messages on forums, etc as this
becomes very difficult to administrate. Please do not attempt to
contact us using paypal's comments field, as we do not recieve these
comments.
Please refer any
specific delivery instructions (eg. "leave packages behind porch") to
your local branch of Royal Mail.
Order
Status
The following terms are
used to define order status:
Pending - The order has been placed,
but not yet processed for despatch.
Processed - The order has been processed
for despatch.
Please note there is no
further update to order status - orders will continue to appear as
'processed' throughout.
Payment
Methods
In order to provide a
secure checkout
process, we use paypal to process all payments made on this site. (You
do not need a paypal account to use the paypal checkout pages)
All transactions are
carried out on
their secure website, and no other party (including ourselves) has
access to your card details.
Paypal notify us
electronically when
a payment has been received. Please note that in the case of echeques
this means that orders are not processed until the payment has cleared.
Shipping
All orders are sent by
Royal Mail First Class Post.
We only accept orders
for the UK mainland.
First Class is NOT a
next day
service. While the majourity of orders arrive within 24hrs of being
sent, this is in no way guaranteed, and should not be relied upon.
Please remember, as with
all online stores using first class post, we are at the mercy of Royal
Mail. We cannot tell you of the whereabouts or estimated date of
arrival for any order, as this is not in our control.
Please allow 3 working
days for delivery.
Please remember, we will always despatch promptly as detailed on the
site, but we have no control over the time it then takes Royal Mail to
deliver orders to you.
Orders
Not Received
While most orders are
received within 24 hours of despatch, orders do occasionally get lost
in the post.
If after
3 working days
you have not received your order, please get in touch to report the
order missing, and we will arrange a replacement. Please note order
which have been despatched within 3 working days are not considered
delayed, and therefore we will not despatch replacements within this
time. Please do not contact us to report orders not received before the
3 working day dealine.
Missing orders must be
reported
within 5 working days of despatch, orders reported after this time will
not be resent and no refunded will be given. This has unfortunately
become necessary in order to prevent people falsely claiming
packages have been lost in the post in order to receive their next
order free, which results in a significant loss for
livefoodsforgood.co.uk and the charities we support. There can be no
exceptions.
Example
If your order is
despatched on
Wednesday 7th April and you have not received it on Monday 12th
April (3 working days after despatch) the order will be considered
missing. You will have until Wednesday 14th May (5 working days after
despatch) to report is as missing, and a replacement will be sent out.
If you do not report is as missing within this period, we will not be
able to resend your order or compensate you in any way.
Returns
/ Replacements / Refunds / Out Of Stock Items
Please note we cannot
refund items
you have ordered in error, or accept returns of such items. We rely on
the details you supply on the website, and cannot exchange items.
In the event your order
is incorrect
as a result of our error, or an error is made by our supplier (orders
are shipped dierect from them to ensure optimum freshness), please get
in touch and we will work quickly to resolve this and ensure you
receive what you ordered.
If you receive an order
in which an
item is missing (the packing list from our supplier will often state
"out of stock, please re-order" or similar) please again contact us to
arrange either a refund for the item or a replacement item.
In the event an item is
out of stock,
our supplier may, at their discretion, send the next size down where
this is possible. Feedback from customers in the past suggests they
would rather receive slightly smaller items than wait for the size
orders, as the next size down is usually adequte. This only applies to
Crickets and Locusts as other items are not sold by size.
DOA (Dead on Arrival) - Orders received DOA will be replaced at the
earliest opportunity. Please note that a small number of deaths are
natural when sending livefoods through the post, orders with a small
number of deaths are not considered DOA.
Please note we will always resend orders or send replacement items
where possible, refunds are offered at our discretion.
Natural
Variation
Living invertebrates are
subject to natural variations - sizes will vary slightly from one order
to the next and within each orders. Our supplier's aim to be consistent
as possible.
We are not
entomologists, and make no guarantee as to the exact species
being sold. Please also be aware that 'Silent' crickets are a quieter species, but still do make some sound - this is true of all crickets sold under the common name 'silent crickets'.
Limit
of Responsibility
Please note that we
cannot accept any responsibility for delays in delivery or
their consequences. We will always do our best to get order to you as
quickly as possible, but we have no control over Royal Mail's service.
LivefoodsForGood.co.uk and its suppliers accept no responsibility for
any damage caused to person or property, regardless of cause.
We accept no
responsibility for the health of your pet, or the consequences of
feeding your pet with the items offered on this site. The wellbeing of
your pet is the product of a number of factors and is not in our
control. Feeding an animal live prey inevitably comes with a degree of
risk, and it is up to you to determine the correct size and type of
food for your pet having fully researched their needs. If you are in
any doubt, please consult a vet with experience of exotic pets.
Any advice given on this
site or by the author is purely based on my own experience and
understanding of exotic pets, and is not a substitute for your own
research. If in doubt, please consult a vet with experience of exotic
pets.
We reserve the right to ammend these terms without notice.
Terms last editted
24/09/07. For a copy of the previous version of the
terms (the majourity of changes are to layout in order to make these
terms clearer), or to discuss them, please email admin@bluemantis.co.uk
All content copyright M.
Baillie / LivefoodsForGood.co.uk
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